SHIPPING POLICY

You will recieve an email with all updated tracking info once your order has shipped. Shipping times are based on your decision at checkout, if you want to change your shipping method after the order was placed but BEFORE it was already shipped, please contact us.

Shipping cost is determined by your order total so it is fair for our customers! 

Shipping & Handling Charges are as follows:

$5.99-$12.99 based on the order total for First Class Domestic (3-5 days) (free shipping over $150)

$8.99-$19.99 based on the order total for Priority Mail Domestic (2-3 days) ($4.99 priority shipping over $150)

$19.99 flat fee for all International countries we ship to worldwide (10-15 days) (free shipping over $250)

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders are 1-3 business days due to bongs being made to order. After that, delivery time within the United States is 3-5 days for First class, 2-3 days for Priority, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in YOUR city or country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

RETURN POLICY

The Protective Rubber Base option when purchasing your bong includes a 100% money back warranty! The bong base is triple dipped in a rubber coating for extra breakage protection! It is also available in Black, White, or Clear. We trust it so much that if it still breaks you will recieve a full refund or exchange.

 

We also proudly offer all customers a 17 day breakage policy to exchange or recieve a 50% refund of the order total AFTER a photo of the damaged product is submitted via email. After the 17 day policy no refunds will be issued and exchanges are subject to customer service decision. Please contact medloungeofficial@gmail.com

All Health and Merch products are not eligable for return due to health safety.

PAYMENT METHOD

We accept payments via paypal and most major credit/debit cards including visa, mastercard, etc. with 100% guarantee of safe & secure payment.